Standard Package Machine: Franke A400 FoamMaster CleanMaster (plumbed bean-to-cup) Milk Fridge: Franke SU05, 5 L (black) Water Filter: Brita Warranty: 12 months parts & labour Installation & Training: Included Consumables Starter Pack: 1 case × 6 × 1 kg Caffia coffee beans (≈ 750 cups) 1 case × 10 × 1 kg hot-chocolate mix Cleaning pack Optional Extras 3 Year Service Plan* Contactless payment system (with telemetry & remote-status portal) Standard Warranty Terms Item Coverage Notes Period 12 months parts & labour Manufacturing defects; mainland UK (back-to-base for UK islands) Service Not included Service contracts available at purchase or on each anniversary Boiler inspection Not included Service contracts available at purchase or on each anniversary Water filter replacement Not included Service contracts available at purchase or on each anniversary Call-outs & replacement parts Included (labour & parts) Exclusions: operator error (incl. cleaning), misuse/neglect, scale/water issues, power issues, screen replacements, payment-system repairs After warranty/contract Standard call-out & labour rates Email service@caffia.com Response time Standard business hours; aim ≤ 24 hrs Out-of-hours rates apply