Caffia Training

SCA-level Espresso Bean-to-cup

Confidence-led training that protects perceived value

Practical barista and machine training built for busy teams.

Great coffee doesn’t happen by accident. We train your team to deliver consistent, café-quality drinks — improving workflow, reducing avoidable issues, and raising customer perception from day one.

Trainers Russell Hardwick • Iain Walker

Format On-site or remote

Focus Quality, workflow, cleaning & daily checks

Training that builds confidence, consistency, and perceived value

Great coffee is the result of the right equipment and people who know how to use it properly. Our training is designed to build confidence, improve consistency, and ensure every drink reflects the standard your customers expect.

Whether you’re serving customers all day or supporting a self-service environment, good training turns equipment into an asset — not a risk.

Who delivers the training

Our training is delivered by Russell Hardwick and Iain Walker, both of whom bring hands-on, real-world experience across hospitality, workplace coffee, and commercial environments.

Experience across traditional espresso, bean-to-cup, and high-volume systems
Backgrounds spanning coffee sales, training, operations, and customer-facing environments
Training that’s practical, approachable, and tailored to how teams actually work day to day

This isn’t classroom theory. It’s grounded in real service environments, real challenges, and real customers.

SCA-level trained

Our trainers are Specialty Coffee Association (SCA) level trained, ensuring training is built on recognised industry standards rather than habit or guesswork.

Correct extraction fundamentals
Milk handling and texture techniques
Understanding flavour, balance, and consistency
Best-practice cleaning and maintenance routines

All delivered in a way that’s relevant to your setup — not overly technical for the sake of it.

What our training covers

Barista & drink quality

Milk texturing and latte art fundamentals
Understanding foam quality and consistency
Core espresso-based drinks and recipes
How small adjustments affect taste and presentation

Traditional espresso machines

Dialling in grinders and espresso machines
Shot consistency and efficient workflow
Daily, weekly, and preventative cleaning
Reducing waste and avoiding common mistakes

Bean-to-cup machines

Machine setup and drink configuration
Recipe adjustment for different drinks
Milk systems, cleaning cycles, and hygiene
Helping teams feel confident using automated systems properly

Setup & handover support

Helping teams understand equipment from day one
Ensuring drinks are set correctly before service begins
Clear guidance on what to do — and what not to do

Why training matters more than ever

Today’s coffee customer is more informed, more confident, and more discerning than ever before. Customers increasingly judge coffee on milk texture, visual presentation, and consistency from cup to cup.

Even outside hospitality — in offices, public sector sites, and retail environments — expectations have moved towards café-level quality. Poor milk texture or inconsistent drinks don’t just affect taste; they affect perception of value.

Improves customer satisfaction
Increases perceived quality and professionalism
Reduces waste and avoidable machine issues
Builds staff confidence and pride

Training protects your investment — in both equipment and brand.

Experience across all types of businesses

We’ve delivered training for:

Coffee shops and hospitality venues
Offices and corporate environments
Public sector and education sites
Garden centres, farm shops, and retail spaces
Staff canteens and shared self-service areas

Training is adapted to your equipment, menu, team experience level, and service style.

Ongoing support — not one-off sessions

Training doesn’t stop once we leave site. We’re always available to answer follow-up questions, support new staff as teams change, and revisit setups or recipes as requirements evolve — helping keep your coffee consistent long after installation day.

Ready to book training?

Tell us your equipment, site type, and team size — and we’ll recommend the right session.

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