Trustpilot Case Study

Trustpilot, a leading online review platform, has revolutionised how businesses gather and respond to customer feedback. As a fast-growing company with offices around the world. Trustpilot prioritises employee well-being, including creating a pleasant and productive workplace. Central to this focus is providing high-quality coffee for employees and visitors alike. To enhance their workplace experience, Trustpilot sought out a dependable coffee partner to supply state-of-the-art coffee machines for their office in London.

Challenges

As a tech company with a large workforce, Trustpilot required a coffee solution that was both efficient and premium. The company faced three key challenges:

1. High Coffee Demand: With hundreds of employees and regular visitors, Trustpilot needed a machine that could handle a large volume of coffee orders without sacrificing quality or speed.
2. Diverse Coffee Preferences: Employees had varying tastes in coffee, from traditional black coffee to complex, milk-based drinks like cappuccinos and lattes. Any solution would have to accommodate this diversity.
3. Sustainability Goals: Trustpilot, like many forward-thinking companies, has a strong focus on sustainability. Their coffee solution needed to align with their environmental values, incorporating energy-efficient machines and ethically sourced beans.
4. Required Dual Milk– Trustpilot like to offer their employees the option of alternative milks, and therefore having a machine that could offer both dairy and non-dairy options was very important to them.

Solution

We proposed various suitable options and the Franke A600 coffee machine was selected for Trustpilot’s requirements. The Franke A600 is a top-tier bean-to-cup coffee machine that excels in both performance and customisation.

The two Franke A600 machines were selected for their:

1. High Capacity and Speed: The A600 can produce a wide range of coffee drinks quickly and efficiently, handling up to 150 cups per day. This made it an ideal solution for Trustpilot’s busy office environment.
2. Advanced Technology and Customisation: The Franke A600 offers touch-screen controls, allowing users to select and customise their drinks with ease. Its foam system provides barista-quality milk foam for cappuccinos and lattes, ensuring that all tastes were catered for.
3. Sustainability Features: The Franke A600 is energy-efficient, with automatic cleaning programmes that reduce waste and maintain hygiene. Combined with Caffia’s offering of ethically sourced beans, the solution supported Trustpilot’s sustainability goals.

Implementation

Caffia worked closely with Trustpilot to ensure a seamless installation of the two Franke A600 machines. This process involved:

• Consultation and Planning: Caffia’s team consulted with Trustpilot to assess the office layout, employee preferences, and daily coffee demands. The machines were positioned in high-traffic areas for maximum accessibility.
• Training and Support: Caffia provided training to Trustpilot’s staff to familiarise them with the machines’ operation, from selecting drinks to performing routine cleaning. Caffia’s ongoing support ensured that any issues were addressed promptly.
• Custom Coffee Solutions: Caffia supplied a range of coffee beans, including their sustainable options, to align with Trustpilot’s commitment to environmental responsibility while maintaining high-quality taste.

Results

The partnership between Caffia and Trustpilot delivered outstanding results:

1. Employee Satisfaction: The Franke A600 machines quickly became a hit with Trustpilot employees, who appreciated the ability to customise their drinks with ease. The variety and quality of coffee on offer enhanced the workplace experience, contributing to employee satisfaction and productivity.
2. Operational Efficiency: The machines handled the high coffee demand seamlessly, minimising wait times even during peak hours. Their intuitive interface reduced the need for employee supervision, allowing staff to enjoy barista-level coffee with minimal effort.
3. Sustainability Goals: The energy-efficient machines and ethically sourced beans helped Trustpilot advance its sustainability agenda. The automatic cleaning features reduced waste, while the high-quality, responsibly sourced beans resonated with the company’s values.
4. Improved Workplace Environment: The presence of the Franke A600 machines added a touch of luxury to Trustpilot’s office, enhancing the overall ambience and creating a more welcoming environment for both employees and visitors.

Conclusion

Caffia’s partnership with Trustpilot demonstrates the power of delivering tailored coffee solutions that align with a company’s operational needs and values. The Franke A600 machines not only met Trustpilot’s high-volume coffee requirements but also supported their focus on sustainability and employee well-being.

By providing state-of-the-art coffee machines and ethical coffee options, Caffia helped Trustpilot enhance their office environment and support their sustainability goals, making coffee breaks a highlight of the workday. This successful partnership highlights Caffia’s commitment to offering innovative, high-quality, and sustainable coffee solutions to its clients.