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Introducing the new "range"
Caffia Service & Aftercare
Service That Doesn’t Keep You Waiting
When coffee is part of your workplace or customer experience, downtime isn’t an option. We offer responsive UK-wide support, clear service levels, and real people at the end of the phone.
Big companies can feel like ticket systems and waiting lists. Caffia is family-run, which means when you call, email or live chat, you speak directly to a real member of the team — often sitting right beside one of the owners.
Planned servicing to keep your equipment performing consistently and reduce breakdowns.
When something goes wrong, we triage quickly and get you back up and running as fast as possible.
From site readiness and fitting to testing and handover — done properly, first time.
Simple, role-based training so staff know how to use, clean, and troubleshoot the basics.
Advice, optimisation, and help whenever you need it — without the runaround.
Support with setup, workflow, signage, and training for office canteens and shared spaces.
Yes — we support businesses across the UK, including remote areas of Scotland and hard-to-reach locations. Because we work with organisations of all sizes and in all kinds of settings, we’re used to planning for access, lead times, and logistics so you’re not left waiting.
We operate with clear service levels and a fast triage process. As soon as you contact us, we assess urgency, troubleshoot remotely where possible, and prioritise call-outs to minimise downtime. You’ll also get clear communication throughout — no guessing, no chasing.
We do. We’ll help you plan the right setup for your space — from equipment choice and layout to workflow, signage, and training — so it’s easy to use, easy to maintain, and consistently delivers great coffee.
Caffia is family-run — and we’re proud of it. Our support team isn’t hidden behind layers of call centres. When you get in touch, you speak to a Caffia employee who understands your setup and can act quickly.
We support:
Wherever you are — we’ll have seen a site like yours before.
Speak to our team about servicing, call-outs, installation, or aftercare.