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Introducing the new "range"
Case Study
Delivering a resilient coffee solution for a remote Islay distillery with premium bean-to-cup service, added backup capacity, and the logistical planning needed for island locations.
Overview
Located near Port Askaig on Islay, Caol Ila Distillery required more than simply the supply of a coffee machine. The site needed a dependable, high-quality solution that would support day-to-day use while also providing additional capacity during busier periods and operational resilience during planned servicing or unexpected downtime.
The requirement called for a practical, well-supported installation with strong logistics, responsive engineering support and a partner capable of delivering reliably to a more logistically demanding island location.
The Requirement
Caol Ila Distillery needed a premium coffee setup capable of delivering a consistently high standard of drinks while supporting operational continuity across the site.
The brief extended beyond a single-machine installation. The site required a primary machine that could meet regular daily demand, alongside a secondary solution that could maintain service during peak periods and provide continuity whenever extra support was required.
For a business of this scale, a robust coffee setup matters. The solution therefore needed to balance quality, capacity and resilience, while also ensuring staff could use the equipment confidently from day one.
Delivered
A dual-machine setup designed to support daily service, strengthen resilience and provide continuity during busy periods or maintenance windows.
Island locations demand more than good equipment alone. They require planning, dependable logistics and a coffee setup designed to protect continuity as well as quality.
Planning & Logistics
Caol Ila’s location on Islay introduced additional logistical considerations. Installing equipment into island and remote Scottish sites requires precise planning, reliable transport coordination and a strong operational process to ensure installation is completed efficiently and with minimal disruption.
With the distillery located near Port Askaig, access and delivery planning had to account for the realities of island travel, tighter scheduling and longer lead times. For more remote Scottish customer estates, this can also involve ferry crossings and additional coordination, making reliability and preparation essential.
There was also a commercial requirement to avoid a single point of dependency. The site needed a more resilient coffee setup that could maintain service standards during busy periods, servicing windows or unexpected downtime.
What Caffia Delivered
Caffia installed a Gaggia G500 as the principal machine for the Caol Ila site, providing a modern bean-to-cup solution designed for consistency, ease of use and a premium drinks experience.
To strengthen resilience and support higher-demand periods, we also supplied a Jura GIGA. This gave the site additional capacity at busy times and ensured there was a dependable secondary machine available to maintain service standards whenever needed.
From an operational perspective, the project was managed end to end. This included installation planning, coordination of access and delivery logistics, equipment setup and staff training.
Our role was not simply to install equipment, but to ensure the site had a solution that was practical, supported and sustainable over time.
Outcome
The result was a stronger and more resilient coffee solution for the Caol Ila site, designed to support both everyday demand and more pressured operational periods.
The project also reflects the value of working with a supplier able to support multi-site requirements, respond quickly from an engineering perspective and offer leasing flexibility where appropriate. This enables customers to specify the right machine combination for operational needs rather than compromising on capability.
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