Warranty
12 months parts & labour warranty on manufacturing defects; Operator error, misuse and abuse, water and power supply issues are not covered.
Service Not included. Annual service contracts available on request and priced separately. Caffia advise this machine is serviced annually.
Boiler Inspection Required
Water Filter Replacement Brita filter supplied & installed by Franke engineer
Call-outs & replacement parts Included at no cost in 12 months warranty unless it is deemed to be operator error, misuse and abuse, water issues or power supply issues. Standard call-out & labour rates apply outside warranty or service contract period – please email service@caffia.com for more details.
All calls attended within standard business hours. Out of hours rates will apply if required.
We strive to attend all service call-outs within 24 hours.