Standard Package
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Machine: Franke A400 FoamMaster CleanMaster (plumbed bean-to-cup)
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Milk Fridge: Franke SU05, 5 L (black)
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Water Filter: Brita
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Warranty: 12 months parts & labour
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Installation & Training: Included
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Consumables Starter Pack:
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1 case × 6 × 1 kg Caffia coffee beans (≈ 750 cups)
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1 case × 10 × 1 kg hot-chocolate mix
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Cleaning pack
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Optional Extras
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3 Year Service Plan*
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Contactless payment system (with telemetry & remote-status portal)
Standard Warranty Terms
Item | Coverage | Notes |
---|---|---|
Period | 12 months parts & labour | Manufacturing defects; mainland UK (back-to-base for UK islands) |
Service | Not included | Service contracts available at purchase or on each anniversary |
Boiler inspection | Not included | Service contracts available at purchase or on each anniversary |
Water filter replacement | Not included | Service contracts available at purchase or on each anniversary |
Call-outs & replacement parts | Included (labour & parts) | Exclusions: operator error (incl. cleaning), misuse/neglect, scale/water issues, power issues, screen replacements, payment-system repairs |
After warranty/contract | Standard call-out & labour rates | Email service@caffia.com |
Response time | Standard business hours; aim ≤ 24 hrs | Out-of-hours rates apply |